Elements and Performance Criteria
- Confirm contract requirements
- Legislation, public sector standards and organisational requirements relating to probity, financial management, approvals and other considerations are identified for inclusion in the contract management plan.
- Contract requirements are re-confirmed with all parties.
- Obligations to the contractor, limits of authority and delegations relating to contract are determined according to contractual arrangements and organisational policy and procedures.
- Start-up or transition arrangements are confirmed.
- Prepare contract management plan
- Contract risks are identified and risk management plan is developed in line with contract requirements and organisational policy and procedures.
- Procedures to identify, receive and address contract variations are determined according to contract requirements and organisational policy and procedures.
- Procedures to investigate, resolve or refer disputes or complaints are determined according to contract requirements and organisational policy and procedures.
- Key performance indicators are developed and negotiated, and administrative processes are identified and approved for the life of the contract according to organisational policy procedures.
- Contract management plan that addresses key elements is documented, approved and maintained according to organisational requirements.
- Expected standards of behaviour, probity and privacy principles are applied to all elements of contract management plan.
- Environmental, sustainability and corporate social responsibility principles are applied to all elements of contract management plan.
- Develop stakeholder relationships
- Stakeholder networks and relationships are identified.
- Networking strategies are used, within probity boundaries, to establish, develop and maintain working relationships to promote benefits to the contract requirements.
- Confidence of stakeholders is developed and maintained through high standards of behaviour and ethical conduct.
- Negotiation strategies are used to achieve positive outcomes when difficult situations arise.
- Communication requirements are identified and confirmed in line with contractual obligations and stakeholder needs.
- Implement contract strategies
- Requirements of confidentiality and freedom of information are identified for the contract.
- Communication/information strategy is developed that matches needs of the organisation, the contract and the contractor's business environment.
- Contract review requirements are established with stakeholders.
- Contract review strategy is developed to review management of the contract, contractor performance and user satisfaction.
- Implement contractual arrangements
- Business relationship with contractor is established and managed according to organisational policy and procedures and probity requirements.
- Start-up or transition arrangements are implemented.
- Financial, administrative and information management processes are established.
- Contractual arrangements are implemented according to contract management plan.
- Appropriate contract records are maintained for the life of the contract.